Dispatch and On-Site

Being a large IT Support company you have operations spread around the world but unfortunately not in Middle East? You think it’s about time that you enter the UAE and GCC market but you want to use the help of a local company who already has enough experience in this market.

You are vendor of hardware devices or software and you are thinking to expand your services into Middle East with the help of a partner company whose expertise can help you increase your profits? One Touch is the perfect choice to make when it comes to selecting a regional partner to carry out services and implement solutions on your behalf. Our On-Site/Dispatch resources will help our partner companies/vendors to use our services for onsite deployment of resources or hardware devices at their client’s workplace.

We are going to implement whole networking solutions and install all the equipment offered by our valued vendor according to Quality of Service standards followed by our partner in their original operating countries.

These solutions are offered by One Touch with 3 levels of service which are namely

• Entry
• Intermediate
• Specialist

Each level of service comes with its own SLA and effective services of its own. One thing that vendors must realize that no matter which level of service they choose, One Touch takes care of all your business in the region with utmost care and perfection.

Our IT engineering team has hands on experience for working on behalf of several other vendors and IT companies as well and they are well aware of vendor client commitments. They work with full integrity and sincerity to complete the task at hands so that there is no complaint that can embarrass our vendor in front of their client.