Managed IT Services in Dubai | 24/7 Helpdesk & NOC

Why Choose Our Managed IT Services in Dubai?

The selection of the proper managed IT partner is a big difference in the success of your business. We merge the local skills and partnering strategy to provide credible assistance. As an IT company UAE, we deliver trusted expertise across industries.

• Anticipated IT Budgeting: Replace unforeseen and expensive emergency fixes with an anticipated price that is known and consistent monthly. This model assists in controlling costs and enhancing financial planning.
• 24/7 Proactive Monitoring and Support: You have a Network Operations Center (NOC) that will constantly be watching over your systems and identify and fix the problems before they lead to disruptive downtime. Your team can use our helpdesk at all times.
• Improved Security and Compliance: We practice high-security standards; which consist of multi-layered security such as firewalls, intrusion detection and frequent audits, to secure your data; and assist in compliance with the regulatory standards of the UAE.
• Availability of Specialized Expertise: The Benefit of having access to an entire team of IT experts without the cost of having a permanent employee. We offer strategic recommendations and work on small knick-knacks and complicated projects.
• Concentrate on Your Company Development: Unload your people by ceasing IT troubleshooting. Through our services of handling your technology, your employees will be able to focus on innovation, customer service and revenue generation.

Our Comprehensive IT Solutions in Dubai

We provide the complete package of services under a single roof depending on your business requirements.

1:Proactive IT Management & Support

• 24/7 Helpdesk and NOC: 24/7 remote monitoring, management and support to maximize the uptime of the system.
• Server & Network Management: Development, installation and maintenance of high-performance server and network infrastructure.
• Cloud Services: Effective cloud migration, management and optimization of scalable cost-effective operations.

2: Cybersecurity & Data Protection

• Managed Security: Full coverage such as firewall management, vulnerability testing and detection of threats.
• Backup and Disaster Recovery: Particularly the backup solutions and a proper recovery plan to protect your business continuity.

3: Strategic IT Consulting & Projects

• IT Infrastructure: Office and network planning, implementation, and cabling.
• Hardware and Software Support: Purchase, installation and support of computers, servers and business software.
• Vendor Coordination: We are your one-stop shop and we handle the ISP and other technology vendors.

How Our Managed IT Services Process Works

Our service delivery process is clear and professional in order to achieve consistent and quality service delivery.

• Assessment & Planning: This is initiated by a comprehensive examination of your current IT environment, business objectives and more specifically, challenges.
• Designing of solution: We develop a tailored service plan; which is in line with your goals, with specific SLAs.
• Implementation & Onboarding: Our team successfully wraps our monitoring tools and creates the support channels with the minimum of disturbance.
• Proactive Management and Reporting: We have 24/7 monitoring of your systems and conduct maintenance and frequent reports on performance and security.
• Continuous Review: We will periodically review so that we optimise our services and make sure that our services keep up with your changing business requirements.

Industries We Serve in the UAE

The IT services that we manage are scalable and flexible, hence we can adapt to fit a broad scope of industries. Our specific experience is in assisting businesses in:

• Retail & E-commerce
• Legal, Financial, Marketing (Professional Services).
• Logistics & Supply Chain
• Small and medium-sized enterprises (SMEs).
• Entrepreneurs & Emerging Companies.

Client Case Study: Retail Group

One of our clients is a retailer having multiple branches in Dubai and was experiencing a high rate of network outage; which was interfering with sales. Our 24/7 NOC monitoring and proactive management were implemented. The outcome was a significant decrease in the number of unplanned outages and getting more than 99.9% uptime; which enabled their personnel to work without IT issues.

Clear & Flexible Service Plans

We provide clear prices to meet the varying business requirements and budgets. This is the summary of prevailing structures of services in the Dubai market:

Note: Pricing would be personalized according to how many users, devices, and what kind of service you need.

Our Technology Partners

We collaborate with some of the top technology brands to deliver to you quality and high-performance solutions. We can access new tools and professional care; which is possible through our partnerships.